Credit Cure’s – Data Protection & Security Policy

Effective Date: 9 November 2024

At CreditCure.ai, the security of your personal and financial data is our highest priority. This Data Protection & Security Policy outlines the measures we take to safeguard your information and ensure compliance with data protection regulations. By using CreditCure.ai, you agree to the practices described in this policy.

1. Data Collection and Usage

We collect and use your data to deliver personalized loan management services. Data collected includes:

• Personal Information: Name, email, phone number, and contact details.
• Financial Information: Loan details, repayment history, and credit score (with your explicit consent).
• Usage Data: Interaction data from our platform to improve services.

2. Data Protection Measures

We implement advanced security protocols to ensure your data is safe at all times:

• Encryption:
  • All data transmitted between your device and CreditCure.ai is encrypted using SSL (Secure Socket Layer) technology.
  • Stored data is encrypted using industry-standard AES encryption.
• Access Control:
  • Only authorized personnel have access to sensitive user data, and access is strictly monitored.
  • Multi-factor authentication is enforced for internal system access.
• Secure Servers:
  • Data is stored on secure servers with robust firewalls and regular vulnerability assessments.
  • Servers are located in data centers compliant with global standards, such as ISO 27001.
• Regular Audits:
  • We conduct regular security audits and penetration testing to identify and address vulnerabilities.
• Data Anonymization:
  • When used for analytics or research purposes, user data is anonymized to ensure privacy.

3. User Responsibilities

To ensure data security, users are responsible for:

• Maintaining the confidentiality of their login credentials.
• Avoiding sharing sensitive information over unsecured networks.
• Reporting suspicious activity or potential security breaches immediately to support@creditcure.ai.

4. Third-Party Data Sharing

We only share data with third parties under strict conditions:

• Data is shared with trusted partners (e.g., banks, NBFCs, credit bureaus) to provide services requested by users.
• All third parties are bound by confidentiality agreements and required to implement comparable security measures.
• No user data is sold to third parties for marketing purposes.

5. Data Retention

We retain user data only for as long as necessary to fulfill the purposes outlined in our policies:

• Personal and financial data is retained for the duration of the subscription and any legally required period thereafter.
• Users can request data deletion by contacting support@creditcure.ai, subject to regulatory compliance.

6. Response to Data Breaches

In the unlikely event of a data breach:

• Affected users will be notified within 72 hours of detection.
• Immediate measures will be taken to contain and rectify the breach.
• A detailed investigation will be conducted, and preventive measures will be strengthened.

7. Compliance with Data Protection Laws

CreditCure.ai complies with applicable data protection laws, including:

• General Data Protection Regulation (GDPR) (if applicable).
• Indian Information Technology Act (IT Act), 2000 and its amendments.
• Other relevant regulations in jurisdictions where we operate.

8. Your Rights

As a user, you have the right to:

• Access Your Data: Request a copy of the data we hold about you.
• Update Your Data: Correct inaccuracies or update outdated information.
• Delete Your Data: Request deletion of your data, subject to legal obligations.
• Withdraw Consent: Revoke consent for data collection and processing.
  
  

To exercise these rights, email us at support@creditcure.ai.

9. Updates to This Policy

This policy may be updated periodically to reflect changes in technology, regulations, or business practices. Users will be notified of significant changes via email or platform notifications.

10. Contact Us

If you have questions or concerns about our Data Protection & Security Policy, please contact us:

• Email: support@creditcure.ai
• Phone: +91-7305010646

At CreditCure.ai, your trust is our priority. We are committed to maintaining the highest standards of security to protect your data at every step.